Refund Policy

At Alkush Perfume, your satisfaction is our utmost priority. We strive to provide you with a delightful experience, making you feel truly special.

Full Refund Criteria:

For non-personalized, full-priced (non-discounted) products, we gladly offer a full refund.
The product must be unopened, unused, and returned within 30 days from the date of purchase.
Contact us at customercare@alkush.in to initiate the refund process.

Return Process:

If we pick the products for return, postage charges will be deducted from the refund amount at actuals.
Unfortunately, we do not offer any refund on personalized products.

Consumable Products:

Consumable products like perfumes, once opened, cannot be repackaged or resold due to hygiene challenges.
No exchanges or refunds are provided for opened or used products.
In exceptional cases, we may issue store credits for unopened and unused products.

Return Address:

TO,

CUSTOMER CARE EXECUTIVE

ALKUSH INDUSTRIES PRIVATE LIMITED

SURVEY NO. 56/1, PLOT 17,

SILVER INDUSTRIAL ESTATE,

BHIMPORE, DAMAN - 396 210

UT OF DNH & DD, INDIA

Warranty Information:

Alkush Perfume offers a one-year warranty on products for damages during delivery, internal defects, or product failures.
No refunds will be processed in cases of warranty claims or damages.
Successful warranty claims make you eligible for a replacement. Follow our set procedure and SOP for warranty claims.

Processing Time:

Allow one to three weeks from the day you return your package for your request to be processed.
Refunds are processed after a quality inspection of the returned product.

Claims for Shortages or Damages:

Report any shortages or damages on the day of delivery with an unboxing video via email to customercare@alkush.in or call +91 81411 40408.
An unboxing video is mandatory to claim shortages or damages in transit.

Experience the luxury of Alkush Perfume with our hassle-free refund policy. Your satisfaction is our commitment.